At Trent Vacay, we are committed to delivering your outdoor and travel products quickly and reliably. Please read our shipping policy to understand how we handle deliveries.
1. Delivery Method
We currently offer Cash on Delivery (COD) as our sole payment and shipping method. Our trusted delivery partners handle all logistics to ensure your order reaches you safely.
2. Shipping Time Frame
- Orders are typically processed within 1–2 business days after confirmation.
- Standard delivery time is 3–7 business days, depending on your location.
- Urban areas: 3–5 business days
- Rural/remote areas: 5–7 business days
Note: Business days exclude weekends and public holidays.
3. Delivery Attempts
- Our delivery partner will attempt delivery at the address provided.
- If no one is available to receive the package and pay upon delivery, a second attempt will be made.
- If both attempts fail, the order may be canceled.
4. Shipping Charges
- Standard shipping is free for most orders.
- In rare cases where a shipping charge applies (due to remote locations or large/heavy items), it will be clearly mentioned at the time of checkout or confirmed via email.
5. Order Tracking
- Currently, tracking numbers are not provided for COD orders.
- For order status updates, you may contact our support team.
6. Delays
While we strive to deliver on time, occasional delays may occur due to:
- Weather conditions
- Transportation issues
- Public holidays or local disruptions
We appreciate your patience and understanding.
7. Contact Us
If you have questions or concerns about your delivery, please reach out to us: