At Trent Vacay, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item is defective, damaged, or incorrect.
  • The item is unused, in its original packaging, and in resellable condition.

2. Return Request Time Frame

  • You must request a return within 3 days of receiving the product.
  • Requests made after 3 days will not be eligible for return or refund.

3. How to Initiate a Return

To initiate a return:

  1. Email us at [email protected] with the subject line: “Return Request”
  2. Include the following details in your email:
    • Your name
    • Order number
    • Reason for return
    • Clear photo(s) of the damaged or incorrect item

Our team will review your request within 2 business days and provide further instructions.

4. Refunds

  • Refunds are only issued for approved return cases (e.g., defective or wrong product).
  • Refunds will be processed via cash pickup by our delivery partner or adjusted in future orders, depending on your location.
  • Refunds will be issued within 7 business days after the returned item is received and inspected.

5. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or wear and tear
  • Products returned after the 3-day window
  • Customized or clearance sale items

6. Need Help?

If you have questions about your return or refund, contact our support team at:

📧 [email protected]